For eligible merchandise, us.pandora.net accepts return requests made within 30 days of delivery. Customers may use the window for either an eligible no-reason return or an exchange. For customer clarity, this explanation is provided so the scope of this statement is easy to recognize.
Inspection and Refund Timing
Once the return reaches us and passes review, the approved amount is returned to the payment method used for the order. Approved refunds are completed within 5–10 business days, although a financial institution may control when the credit becomes visible. To keep the relevant standard visible, this point is described so the store can handle comparable requests consistently.
Who Pays Return Shipping
Customers are not charged return shipping on approved no-reason requests or on damaged, defective, incorrect, and incomplete orders; us.pandora.net covers it. Our default return address is 7 E Franklin St, Evansville, Indiana, 47711, United States, subject to any different address stated in the return authorization. To keep the merchant responsibility clear, the available action is described so the applicable option is clear before a request is submitted.
Return Conditions
Return instructions are issued after the customer contacts support@charmbracelet.shop or (317) 283-3512 and identifies the applicable order. Original condition, included components, and evidence of purchase support review of ordinary returns; quality claims remain separately protected. For customer clarity, the wording here is designed so the available process remains clear at the time it is needed.
Items Excluded from No-Reason Returns
Customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. The exceptions never override customer rights where goods arrive damaged or defective, are sent incorrectly, or are missing. For customers reviewing this page, the responsibility is identified so the scope of this statement is easy to recognize.
Changes Before Shipment
A cancellation may be requested before shipment by contacting support@charmbracelet.shop; once the order has shipped, this Refund Policy governs the available return process. To state the operational expectation clearly, the governing detail is explained so the customer-facing result remains predictable.
How to Reach the Merchant
The merchant responsible for this page can be reached using the details below. To keep the merchant responsibility clear, the governing detail is explained so the explanation supports a fair and consistent outcome.
Store operator: us.pandora.net
Support email: support@charmbracelet.shop
Telephone number: (317) 283-3512
Company address: 7 E Franklin St, Evansville, Indiana, 47711, United States