When should I expect delivery?
Allow 1–2 business days for handling and an estimated 4–6 business days for carrier transit; we send tracking when the parcel ships. To make this point easy to apply, the information is presented so the relevant next step remains easy to identify.
Can I cancel before my jewelry order ships?
Cancellation may be requested before shipment. Once the parcel has shipped, the Refund Policy applies. For transparent customer guidance, the store practice is explained so the store can handle comparable requests consistently.
Which destinations do you serve?
Orders can ship exclusively within the United States, where the standard-delivery charge is $0. To keep the merchant responsibility clear, the wording here is designed so customers can understand what the store will do.
What jewelry categories are currently offered?
Customers can shop rings, charms, necklaces, earrings, and bracelets. Product-specific information controls materials, size, care, variants, and safe use. For a precise reading of this paragraph, the customer option is recorded so customers can distinguish this rule from related policies.
May I return an item simply because I changed my mind?
Within 30 days of delivery, eligible products qualify for no-reason returns and exchanges, with return transportation paid by us.pandora.net. For customer clarity, the applicable limitation is identified so the customer-facing result remains predictable.
What are your contact details?
Email support@charmbracelet.shop or call (317) 283-3512, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). The default approved return address is 7 E Franklin St, Evansville, Indiana, 47711, United States. For transparent customer guidance, the available action is described so the customer does not need to infer the intended procedure.
What payment methods are available?
Payments are processed in USD using eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover cards, with legally required tax added. For a clear understanding of this section, this requirement is framed so the intended consumer protection remains visible.
How are damaged or mis-shipped items handled?
Return transportation for damage, defect, a wrong item, or an omission is paid by us.pandora.net; the customer is not charged that approved cost. For clarity before and after purchase, this explanation is provided so the page can be used directly without additional instructions.
What are the discretionary-return exceptions?
Customized products, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded. This does not limit rights for damage, defects, wrong items, or missing items. For consistent handling of customer requests, this point is described so customers can act on it with confidence.
Where and when will my refund arrive?
The original payment method receives the approved refund within 5–10 business days, although account visibility can depend on the financial institution. To keep this requirement unambiguous, the responsibility is identified so customers can act on it with confidence.
How to Reach the Merchant
Policy and order questions may be directed to the business contacts below. For day-to-day use of this policy, the applicable limitation is identified so the explanation supports a fair and consistent outcome.
Store operator: us.pandora.net
Support email: support@charmbracelet.shop
Telephone number: (317) 283-3512
Company address: 7 E Franklin St, Evansville, Indiana, 47711, United States